Accepting an appointment at our clinic implies that you agree to the below guidelines. Please feel free to contact us with any questions!
1. Patients under 18 must have a guardian present to receive a treatment.
2. We love our furry friends, but pets are not allowed. (Service dogs are allowed to assist the disabled due to federal and state law).
3. As a licensed professional, it is part of Melanie’s job to prevent the spread of communicable diseases. When sick, all appointments will be rescheduled until she is no longer contagious or well enough to return to the clinic. For the safety of all, she asks that clients who are ill stay home. Late cancellation fees will be waived for clients who are ill.
4. CAW requires all clients to fill out and sign an arbitration & consent to treat form for all services. You will only have to fill it out once and it will remain on file. These forms are required and are for the protection of all parties.
5. Melanie accepts all forms of payment including cash, check, PayPal, Venmo, credit cards and some insurances for your convenience. (Call to inquire about insurance).
COVID PROCEDURES & RELEVANT INFORMATION:
As of September 1st, Collings Acupuncture and Wellness is open and ready to serve patients. New safety protocols and enhanced cleaning procedures which can be found below are now in place to protect patients and staff.
In order to maintain the health and safety of our patients and staff, the following procedures and precautions are in place until further notice:
Normal Operating Procedures (in place prior to COVID 19)
• An acupuncturist’s treatment location should be kept clean and sanitary with an appropriate written schedule for cleaning and decontamination.
• A sink with hot and cold running water must be located in or near the treatment rooms. Liquid hand soap and paper towels must be available at hand washing stations. Alcohol-based hand sanitizers may also be available.
• Any paper or other disposable material used as a covering on a chair, seat, couch, or treatment table, and any towel, cloth, sheet, gown, or other article that contacts the patient’s skin should be clean, and should not previously have been used in connection with any other patient unless laundered before reuse.
• The treatment room table tops, shelves and other working surfaces should have a smooth, impervious surface, be in good repair, and be cleaned with a suitable disinfectant at least once a day and whenever visibly contaminated or whenever a patient may have contaminated the surface by coming in contact with the surface directly.
• Treatment tables and chairs used for treatments need to be disinfected between each patient visit.
• Reusable medical and AOM equipment must be disinfected between use on patients per CDC guidelines.
• All needles are sterile, single use and disposed of after treatment per CNT requirements.
Additional COVID 19 Operating Procedures:
• Safety Officer: Melanie Collings, owner, shall be the designated Safety Officer. She will ensure all safety guidelines are being adhered to and to keep up to date on emerging CDC & public health recommendations and guidance
•Commonplace: Commonplace/ waiting areas will not be used. Patients will be required to wait in their cars until called by the provider to enter the building. Patients are also required to come alone to their appointment, except in the case of parents accompanying their child to the child's appointment or patients who require a caregiver present during their treatment. Drivers and other friends/family should remain in the vehicle at all times.
• Emerging CDC Guidelines: Any and all new CDC recommendations will be incorporated as instructed by the Massachusetts Department of Public Health.
• Patient Screening: All patients will be verbally screened for symptoms of illness prior to clinic entry and temperatures will be checked at the door prior to entry. Any symptomatic patients will be referred to their primary care physician immediately and not seen for treatment.
• Appointments: We plan to operate at only 50-65% capacity in order to further maintain social distancing guidelines. Please recognize that this will decrease the number of available appointments.
• Social Distancing: Patients will remain at least 6ft apart from practitioner(s) and employee(s), except during the actual acupuncture or other treatment and when checking out.
• Waiting Room: Patients will not loiter in the waiting room – they will pull into the parking lot and call or text our office to let us know they have arrived. They will be notified when they may enter.
• Checkout: Whenever possible, rescheduling will be done in the treatment room and patients will be sent an online invoice to collect payment during their appointment. If online payment is not available, patients will be brought up to check out one at a time.
• Handwashing: Patients will be asked to wash their hands (hand sanitizer is acceptable) upon entering the building and before leaving after treatment.
• Patient PPE: It is required that patients wear cloth masks while in the facility, as well as during their treatment. Patients will keep shoes on until in treatment rooms.
• Provider PPE: Providers will wear surgical masks at all times during any patient contact.
© 2020 Collings Acupuncture & Wellness
